User Experience of Academic Library Websites
Najwa Samrgandi
Abstract
Despite the indispensable technological shifts, the success of a website is anchored on effectiveness, perception, valuableness, satisfaction, reliability, and efficiency dimensions. In this research, heuristic evaluation enabled to assess the primary content elements on academic library websites homepages. The heuristic method's findings were compared to taskbased usability tests. Usability heuristics results correlate to task-based usability testing findings by supplementing measurement of users' expectations in multifaceted magnitudes. Cultural and one's national origin determines students' assessment and usability of universities' libraries' websites to a great deal. Universities can benefit from optimized operational performance by upholding underlying principles of heuristic model to achieve exceptional outcomes. This study derives ultimate satisfactory consciousness that heuristic evaluation's principles guide to design an academic library's website that complements efficiency and satisfaction.