Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues
Ying Xu, Nan Niu, Zixiang Zhao
Topics & Concepts
ChatbotCustomer satisfactionCompetence (human resources)PsychologyCustomer serviceService (business)Computer scienceMarketingBusinessSocial psychologyNatural language processingAI in Service InteractionsDigital Marketing and Social MediaMedia Influence and Health