Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study
Jasper Feine, Martin Adam, Ivo Benke, Alexander Maedche, Alexander Benlian
Topics & Concepts
Computer scienceUsabilityContext (archaeology)Flexibility (engineering)HierarchyProcess (computing)Knowledge managementSoftware engineeringProcess managementHuman–computer interactionEngineeringPaleontologyOperating systemMarket economyMathematicsStatisticsEconomicsBiologyAI in Service InteractionsInnovative Human-Technology InteractionKnowledge Management and Sharing