Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs
Bo Yang, Yongqiang Sun, Xiao‐Liang Shen
Topics & Concepts
EmpathyPerspective (graphical)Resistance (ecology)Dimension (graph theory)Service (business)PsychologyCognitionTest (biology)Computer scienceSocial psychologyKnowledge managementCognitive psychologyBusinessMarketingArtificial intelligenceMathematicsNeuroscienceEcologyPure mathematicsPaleontologyBiologyAI in Service InteractionsDigital Marketing and Social MediaCyberloafing and Workplace Behavior