An intelligent knowledge-based chatbot for customer service
Eric W.T. Ngai, Maggie C. M. Lee, Luo Mei, Patrick Chan, Tenglu Liang
Topics & Concepts
ChatbotComputer scienceCustomer serviceService (business)Knowledge managementWorld Wide WebCustomer knowledgeBusinessCustomer advocacyService qualityMarketingAI in Service InteractionsSentiment Analysis and Opinion MiningSocial Robot Interaction and HRI