Reframing search and recommendation as opportunities for communication for people with intellectual disability
Laurianne Sitbon, Margot Brereton, Filip Birčanin
Abstract
AI-driven commercial innovations and the digital disruptions they create, tend to accelerate faster than assistive technologies, and are rarely designed with inclusion and diversity in mind. We explore the joint value of research through design and co-design to give a voice to users with intellectual disability to set new directions for inclusive innovation. To do this, we present an account of, and a reflection on, the reframing that took place throughout a research program that has evolved over the last 8 years, presented through the lens of 3 case studies. These illustrate turning points in the frames of the research and its journey through the disciplinary traditions of Information Retrieval and Human Computer Interaction (HCI). The contributions of this paper are threefold. First, we contribute knowledge on the value of research through design to identify new frames for inclusive intelligent systems. Second, we extend inclusive co-design approaches to employing working prototypes that can support participant’s voice about the design of the algorithms that underpin intelligent systems. We highlight how these working prototypes nurture the importance of participation and observation. Third, we contribute new frames for inclusive information retrieval, with new perspectives on intent, particularly in the context of image search.