Digital Public Services in Smart Cities – an Empirical Analysis of Lead User Preferences
Bernd W. Wirtz, Wilhelm Müller, Florian W. Schmidt
Abstract
Abstract Smart cities (SC) attract constant criticism due their technocratic conceptualization. To solve this issue, scholars call for a citizen-centric approach aligning the SC agenda to the citizens’ needs and preferences. However, examining SC user preferences is still in its infancy and only few studies provide empirical insights. By surveying 105 lead users, this article is able to predict the preferred type of SC services, the preferred channels for accessing smart services and the factors fostering SC service usage. In doing so, the study states a preliminary assessment of SC user preferences setting the scientific groundwork for citizen-centric SC concepts.
Topics & Concepts
ConceptualizationTechnocracyPublic financeCriticismService (business)Empirical researchPublic relationsInternet privacyBusinessComputer sciencePolitical scienceMarketingLawEpistemologyPoliticsPhilosophyArtificial intelligenceSmart Cities and TechnologiesE-Government and Public ServicesPrivacy, Security, and Data Protection