How does perceived risk affect passenger satisfaction and loyalty towards ride-sourcing services?
Duy Quy Nguyen-Phuoc, Óscar Oviedo-Trespalacios, Nguyen S. Vo, Phuong Thi Le, Tiep Nguyen
Topics & Concepts
LoyaltyBusinessAffect (linguistics)Risk perceptionHo chi minhMarketingAdvertisingConceptual frameworkPsychologyPerceptionSocioeconomicsEconomicsSociologyCommunicationSocial scienceNeuroscienceLow incomeTransportation and Mobility InnovationsCustomer Service Quality and LoyaltySharing Economy and Platforms