AI-Powered Employee Experience
Dwijendra Nath Dwivedi, Ghanashyama Mahanty
2023Advances in human resources management and organizational development book series19 citationsDOI
Abstract
AI has become an indispensable tool for businesses seeking to enhance the employee experience. Businesses that implement it can increase employee satisfaction, enhance customer service, and decrease cost per employee served – ultimately adding significant business value. Artificial intelligence instruments can improve employee experiences across several areas: recruitment, onboarding, training, and performance management. Furthermore, this use case will profoundly impact customer experiences overall.
Topics & Concepts
OnboardingBusinessCustomer serviceMarketingEmployee developmentService (business)Value (mathematics)Customer satisfactionEmployee researchKnowledge managementEmployee engagementManagementComputer scienceEconomicsMachine learningAI in Service InteractionsAI and HR TechnologiesOrganizational and Employee Performance