Does customer incivility undermine employees’ service performance?
Bao Cheng, Yun Dong, Xing Zhou, Gongxing Guo, Yan Peng
Topics & Concepts
IncivilityBusinessMarketingHospitalityService (business)Customer serviceHospitality industryPsychologyTourismSocial psychologyPolitical scienceLawOrganizational and Employee PerformanceCyberloafing and Workplace BehaviorJob Satisfaction and Organizational Behavior