Can robots recover a service using interactional justice as employees do? A literature review-based assessment
Mathieu Lajante, David Remisch, Nikita Dorofeev
Topics & Concepts
Service (business)RoboticsEmpathyRobotInteractional justiceEconomic JusticeKnowledge managementAutomationPsychologyPublic relationsApplied psychologyArtificial intelligenceSocial psychologySociologyEngineering ethicsComputer scienceBusinessEngineeringOrganizational justicePolitical scienceMarketingOrganizational commitmentMechanical engineeringLawAI in Service InteractionsSocial Robot Interaction and HRI