Detection Is Better Than Cure: A Cloud Incidents Perspective
Vaibhav Ganatra, Anjaly Parayil, Supriyo Ghosh, Yu Kang, Minghua Ma, Chetan Bansal, Suman Nath, Jonathan Mace
Abstract
Cloud providers use automated watchdogs or monitors to continuously observe service availability and to proactively report incidents when system performance degrades. Improper monitoring can lead to delays in the detection and mitigation of production incidents, which can be extremely expensive in terms of customer impacts and manual toil from engineering resources. Therefore, a systematic understanding of the pitfalls in current monitoring practices and how they can lead to production incidents is crucial for ensuring continuous reliability of cloud services.
Topics & Concepts
Cloud computingReliability (semiconductor)Risk analysis (engineering)Perspective (graphical)Lead (geology)Computer scienceProduction (economics)Computer securityProcess managementBusinessGeologyGeomorphologyEconomicsQuantum mechanicsPhysicsArtificial intelligenceOperating systemPower (physics)MacroeconomicsSoftware System Performance and ReliabilityNetwork Security and Intrusion DetectionAnomaly Detection Techniques and Applications