Hey Robot, Tell It to Me Straight: How Different Service Strategies Affect Human and Robot Service Outcomes
Masaharu Naito, Daniel J. Rea, Takayuki Kanda
Topics & Concepts
Service (business)Service robotCustomer advocacyRobotComputer scienceHuman–robot interactionCustomer satisfactionCustomer retentionCustomer to customerHuman–computer interactionBusinessKnowledge managementEngineeringMarketingArtificial intelligenceService qualityAI in Service InteractionsSocial Robot Interaction and HRIBlood donation and transfusion practices