Perception and Adoption of Customer Service Chatbots among Millennials: An Empirical Validation in the Indian Context
Himanshu Joshi
Topics & Concepts
Context (archaeology)PerceptionEmpirical researchService (business)Computer scienceCustomer servicePsychologyMarketingApplied psychologyBusinessGeographyNeuroscienceStatisticsArchaeologyMathematicsAI in Service InteractionsCOVID-19 Pandemic ImpactsFinTech, Crowdfunding, Digital Finance