Communication Technologies in a Remote Workplace
Sarma Cakula, Madara Pratt
Abstract
The global pandemic, which began in 2020, ushered in a significant time in the field of information technology, when the performance of work duties, the receipt of services and mutual communication became most directly dependent on information and communication technologies. This new digital work environment poses new problems and challenges for business leaders. In addition, it must be taken into account that employees may experience stress as a result of the changes caused by the pandemic and the active use of information and communication technologies, which may result in psychological difficulties as a side factor, must be taken into account. The main goal of this study is to create a effective communication in digital workplace model that includes factors for effective communication in forced distancing conditions, as well as to provide recommendations for companies. The model consists of objectives, capabilities and contextual elements for an efficient communication system in forced distancing conditions. The model has been developed using the 4EM method, describing the factors involved and the attributes to be measured. On the basis of the model, a a communication system had been created, which will promote an efficient, safe and motivating work environment online and helps for company leaders (i.e. teleworking). As a large part of communication, efficiency depends not only on the used communication system (i.e. information and communication technologies) but also on the competence of managers. Recommendations for company managers to improve communication efficiency are developed and provided.