It’s better than nothing: The influence of service failures on user reusage intention in AI chatbot
J. Zhang, Xinyuan Lu, Wenqing Zheng, Xuelin Wang
Topics & Concepts
ChatbotNothingService (business)Computer scienceWorld Wide WebBusinessMarketingPhilosophyEpistemologyAI in Service InteractionsSharing Economy and PlatformsTechnology Adoption and User Behaviour