Investigating the effect of AI service quality on consumer well-being in retail context
Pengyi Shen, Demin Wan, Aonan Zhu
Topics & Concepts
Competence (human resources)Service qualityPsychologyPersonalizationStructural equation modelingMarketingSocial psychologyApplied psychologyBusinessService (business)Computer scienceMachine learningAI in Service InteractionsTechnology Adoption and User BehaviourDigital Marketing and Social Media