The Role of Artificial Intelligence in Enhancing English Language Communication and Operational Efficiency in Logistics and Transportation Systems
Lana Dlawar Miran, Wameedh Riyadh Abdul‐Adheem, Ahmed Fouad Abdullah, Talib A. Al-Sharify, NoorUlhuda S. Ahmed, Saadaldeen Rashid Ahmed, Mohammed H. Al Aqad, Sameer Algburi
Abstract
This research analyzes the transformational influence of artificial intelligence (AI) on logistics and transportation systems, focusing on both quantitative and qualitative characteristics. By utilizing a mixed-methods approach, we polled industry experts and conducted in-depth interviews to understand the extent and types of AI adoption, perceived advantages, problems faced, and future investment intentions. Quantitative findings demonstrated considerable increases in operational efficiency, cost savings, and service quality attributable to AI technologies such as predictive analytics, machine learning, robotics, and autonomous vehicles. However, practical issues such as high initial costs, technological difficulties, and data protection concerns were also noted. Qualitative findings highlighted strategic benefits, including competitive advantages and enhanced decision-making capacity. Case studies showcased the actual uses of AI in warehouse management, fleet management, supply chain optimization, and urban mobility, demonstrating significant operational gains. This thorough review underscores AI's potential to transform logistics and transportation; however, additional research is required to evaluate technology integrations, socio-economic implications, and environmental advantages. The paper concludes with suggestions for addressing current challenges and leveraging AI to enhance efficiency, sustainability, and resilience in logistics and transportation networks.