Robots' anthropomorphic designs: Psychological mechanism of consumer acceptance in restaurant contexts of service success, failure, and recovery
Wan-Yan Cheng, Johye Hwang
Topics & Concepts
Mechanism (biology)Service (business)Service recoveryPsychologyMarketingService robotHospitality industryAdvertisingBusinessApplied psychologyProcess managementRobotComputer scienceTourismService qualityArtificial intelligencePolitical sciencePhilosophyEpistemologyLawAI in Service InteractionsSocial Robot Interaction and HRIPsychology of Social Influence