Integrating quality management systems (TQM) in the digital age of intelligent transportation systems industry 4.0
Malika-Sofi Akhmatova, Antonina Deniskina, Dzhennet-Mari Akhmatova, Larisa Prykina
Abstract
The rapid expansion of Total Quality Management (TQM) was a response to the challenges posed by increased levels of competition in the global market and heightened attention to issues of quality planning, assurance, control, and improvement. Currently, entering the digital age and the advancement of human life in every field affect the development of TQM through the diversification of Industry 4.0 techniques and applications. This article is to explore the digital concepts relevant for TQM and identify possible challenges emerging while implementing these concepts in practice. In line with this, this article integrates three stages, thus filling in gaps in the existing research. First of all, it tracks the transition from the concept of quality control to digital-friendly TQM, highlighting the meaning of quality, specific features of TQM development, and breakthroughs in the history of TQM. It is noted that the contemporary TQM represents quality as a category open to the achievements of scientific and technological progress that can assist in meeting the customers’ expectations and attaining competitiveness. Second, the article analyzes the TQM in the context of the fourth industrial revolution. Finally, the research results emphasize the most distressing issues faced by quality management systems (QMS) in the digital age and suggest recommendations to combat them.