User Experience Methods in Research and Practice
Candice Lanius, Ryan Weber, Joy Robinson
Abstract
User experience (UX) researchers in technical communication (TC) and beyond still need a clear picture of the methods used to measure and evaluate UX. This article charts current UX methods through a systematic literature review of recent publications (2016–2018) and a survey of 52 UX practitioners in academia and industry. Our results indicate that contemporary UX research favors mixed methods, and that usability testing is especially popular in both published research and our survey results. This article presents these findings as a snapshot of contemporary research methods for UX.
Topics & Concepts
UsabilityUser experience designSnapshot (computer storage)Technical communicationComputer scienceSystematic reviewData scienceEngineeringHuman–computer interactionPolitical scienceOperating systemMEDLINELawElectrical engineeringInnovative Human-Technology InteractionUsability and User Interface DesignInnovative Approaches in Technology and Social Development