Exploring user requirements and service features of e-micromobility in five European cities
Domokos Esztergár‐Kiss, Julio C. Lopez Lizarraga
Abstract
This research was specifically aiming to understand the current travel behavior of individuals in five different locations related to e-micromobility. The basis of the analysis was a well-designed survey built to extract objective trip information when using e-micromobility, and subjective information of individual perspectives towards the service. The survey was mainly focusing on service usage, customer satisfaction, and trip combinations, with a specific focus on knowledge about regulations. In general, travelers are familiar with e-micromobile services and regulations, but they primarily use them for leisure trips as short-term renting, not on a regular basis. It seems that most users would shift from walking and public transport modes. The main benefits of e-micromobility are its flexibility and speed, while the concerns cover potential conflicts with other road users, safety issues, and incorrect parking of e-micromobility vehicles. Comparing and analyzing the results among the chosen cities helped understanding the strengths and weaknesses of e-micromobility, as well as the potential of new mobility services. We also aimed to analyze future implications, which supports long-term policy making and potential effects on the transportation network and city structure.