“They” threaten my work: How AI service robots negatively impact frontline hotel employees through organizational dehumanization
Tao Xu, Yu-Hao Zheng, Jinhua Zhang, Zixuan Wang
Topics & Concepts
DehumanizationWork (physics)BusinessHospitality industryService (business)Public relationsOrganizational commitmentMarketingPsychologySociologySocial psychologyTourismEngineeringPolitical scienceAnthropologyMechanical engineeringLawAI in Service InteractionsSupply Chain Resilience and Risk ManagementCyberloafing and Workplace Behavior