When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat
Yingwei Xu, Gongmei Zhou, Ruiying Cai, Doğan Gürsoy
Topics & Concepts
ExistentialismPsychologyIdentity (music)Service (business)Social psychologyBusinessMarketingPolitical scienceAestheticsLawPhilosophyAI in Service InteractionsEthics and Social Impacts of AIOrganizational and Employee Performance