Improving Patient Satisfaction in a Hospital Foodservice System Using Low-Cost Interventions: Determining Whether a Room Service System is the Next Step
Vanessa A Theurer
Abstract
A survey was used to assess patient foodservice satisfaction at an acute care hospital. Results were then used to identify the lowest scoring areas of foodservice. Low-cost interventions were implemented to address the areas of needed improvement. Patient satisfaction was reassessed by re-issuing surveys. Group T-tests were used to compare the results of the baseline and follow-up surveys (P
Topics & Concepts
Psychological interventionPatient satisfactionService (business)Operations managementPatient careBaseline (sea)MedicineInvestment (military)BusinessNursingMarketingEngineeringPolitical sciencePoliticsOceanographyLawGeologyPatient Satisfaction in HealthcareGeriatric Care and Nursing HomesCustomer Service Quality and Loyalty