Conversational agents in business: A systematic literature review and future research directions
Rodrigo Simon Bavaresco, Diórgenes Eugênio da Silveira, Eduardo P. Reis, Jorge Luís Victória Barbosa, Rodrigo da Rosa Righi, Cristiano André da Costa, Rodolfo Stoffel Antunes, Márcio Miguel Gomes, Clauter Gatti, Mariangela Vanzin, Saint Clair Junior, Elton Silva, Carlos Moreira
Topics & Concepts
Computer sciencePersonalizationLeverage (statistics)Systematic reviewKnowledge managementField (mathematics)Artificial intelligenceData scienceManagement scienceWorld Wide WebEngineeringMathematicsLawMEDLINEPure mathematicsPolitical scienceAI in Service InteractionsSentiment Analysis and Opinion MiningDigital Marketing and Social Media