A dynamic expert system to increase patient satisfaction with an integrated approach of system dynamics, ISM, and ANP methods
Javad Nazarian-Jashnabadi, Shabnam Rahnamay Bonab, Gholamreza Haseli, Hana Tomášková, Mostafa Hajiaghaei–Keshteli
Topics & Concepts
System dynamicsComputer scienceLeverage (statistics)Analytic network processStructural equation modelingCausal loop diagramProcess (computing)Action (physics)Risk analysis (engineering)Process managementOperations researchArtificial intelligenceMachine learningEngineeringBusinessPhysicsAnalytic hierarchy processOperating systemQuantum mechanicsPatient Satisfaction in HealthcareOrganizational Leadership and Management StrategiesCustomer Service Quality and Loyalty