The Role of Business Process Management in Digital Innovation and Digital Transformation: A Systematic Literature Review
Hasdi Putra, Mahendrawathi ER
Abstract
Business Process Management (BPM) is an approach that aims to improve organizational performance and flexibility through managing business processes. Digital Innovation (DI) and Digital Transformation (DT) are phenomena that relate to the use of digital technology to create new value for organizations and customers. This article explores the role of BPM in supporting DI and DT in organizations and how to implement BPM in an organization with a Systematic Literature Review (SLR). The search results, inclusion and exclusion criteria, and relevance assessment yielded 34 relevant articles. We found that BPM, DI, and DT interact with each other in various ways and have some theoretical and practical implications for researchers and practitioners.