The Effect of Service Quality on the Reuse Intention of a Chatbot: Focusing on User Satisfaction, Reliability, and Immersion
Minjin Kim, Byeng-Hee Chang
Topics & Concepts
ChatbotReuseComputer scienceUser satisfactionReliability (semiconductor)Immersion (mathematics)Service qualityService (business)World Wide WebHuman–computer interactionBusinessEngineeringMathematicsPhysicsWaste managementPure mathematicsQuantum mechanicsMarketingPower (physics)Diverse Approaches in Healthcare and Education StudiesDiverse Topics in Contemporary ResearchEducation and Learning Interventions