Litcius/Paper detail

To err is human: Tolerate humans instead of machines in service failure

Nuoya Chen, Smaraki Mohanty, Jinfeng Jiao, Xiucheng Fan

2020Journal of Retailing and Consumer Services89 citationsDOI

Topics & Concepts

Service (business)BusinessComputer scienceMarketingAI in Service InteractionsSocial Robot Interaction and HRIEthics and Social Impacts of AI
To err is human: Tolerate humans instead of machines in service failure | Litcius