Artificial Intelligence (AI)–Powered Chatbots
Tarun Kumar Vashishth, Vikas Sharma, Kewal Krishan Sharma, Bhupendra Kumar, Atul Kumar, Rajneesh Panwar
Abstract
Artificial intelligence (AI)-powered chatbots have emerged as a transformative solution in the hospitality industry, revolutionizing guest interactions and service delivery. This chapter explores the role of AI-powered chatbots in providing instant support and personalized recommendations to guests around the clock. Leveraging natural language processing (NLP) and machine learning algorithms, these intelligent virtual assistants offer real-time responses to inquiries, streamline guest communications, and enhance overall guest satisfaction. The abstract delves into the implementation and benefits of AI-powered chatbots, showcasing how they improve operational efficiency, reduce workload on staff, and create tailored experiences for each guest. As the demand for seamless and personalized guest interactions rises, the chapter concludes with insights into the future potential of AI-powered chatbots in the hospitality industry.