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A novel approach to voice of customer extraction using GPT-3.5 Turbo: linking advanced NLP and Lean Six Sigma 4.0

Mohammad Shahin, F. Frank Chen, Ali Hosseinzadeh, Mazdak Maghanaki, Ayda Eghbalian

2024The International Journal of Advanced Manufacturing Technology24 citationsDOI

Topics & Concepts

SigmaSix SigmaNatural language processingComputer scienceLean Six SigmaSpeech recognitionExtraction (chemistry)Artificial intelligenceEngineeringLean manufacturingManufacturing engineeringChemistryPhysicsChromatographyQuantum mechanicsFood Supply Chain TraceabilitySentiment Analysis and Opinion MiningAI in Service Interactions
A novel approach to voice of customer extraction using GPT-3.5 Turbo: linking advanced NLP and Lean Six Sigma 4.0 | Litcius