Is cute AI more forgivable? The impact of informal language styles and relationship norms of conversational agents on service recovery
Qian Hu, Zhao Pan
Topics & Concepts
Service (business)Computer scienceContext (archaeology)Service recoveryPerceptionPsychologyKnowledge managementMarketingBusinessService qualityPaleontologyBiologyNeuroscienceAI in Service InteractionsSentiment Analysis and Opinion MiningSocial Robot Interaction and HRI