Evidence-based change management
Denise M. Rousseau, Steven ten Have
Abstract
Evidence-Based Change Management is the science-informed practice of managing planned organizational change. It reflects two key principles: 1) Planned change is more likely to succeed when using science-informed practices, and 2) Regular use of four sources of evidence (scientific, organizational, stakeholder, and practitioner experience) improve the quality of change-related decisions. We describe two sets of science-informed practices: 1) Ongoing Actions used throughout the change process (e.g., goal setting, vision communication, and feedback/redesign) and 2) Phased Actions each timed to a specific change phase (e.g., early diagnosis or late-stage institutionalization).
Topics & Concepts
InstitutionalisationPlanned changeStakeholderStakeholder engagementChange management (ITSM)Organizational changeProcess managementKnowledge managementProcess (computing)Quality (philosophy)PsychologyBusinessPublic relationsPolitical scienceComputer scienceMarketingLean manufacturingPsychiatryEpistemologyPhilosophyOperating systemHealth Policy Implementation ScienceOrganizational Learning and LeadershipOrganizational Leadership and Management Strategies