What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors
Xin Liu, Lu Zhang, Lishan Xie, Xinhua Guan
Topics & Concepts
RobotExploratory researchBusinessService (business)Service robotComputer sciencePsychologyMarketingHuman–computer interactionKnowledge managementApplied psychologyArtificial intelligenceSociologyAnthropologyAI in Service InteractionsCyberloafing and Workplace BehaviorOrganizational and Employee Performance