Does voice matter? Investigating patient satisfaction on mobile health consultation
Yixuan Liu, Xiaofei Zhang, Libo Liu, Kee‐hung Lai
Topics & Concepts
Context (archaeology)Patient satisfactionPsychologyApplied psychologyQuality (philosophy)Service qualityMobile technologySocial supportChannel (broadcasting)User satisfactionService (business)Social psychologyMedicineMobile deviceComputer scienceNursingMarketingBusinessWorld Wide WebTelecommunicationsBiologyPhilosophyHuman–computer interactionEpistemologyPaleontologyPatient Satisfaction in HealthcareHealth Literacy and Information AccessibilityCustomer Service Quality and Loyalty