How do consumers react to chatbots' humorous emojis in service failures
Dewen Liu, Yiliang Lv, Weidong Huang
Topics & Concepts
ChatbotLeverage (statistics)Service (business)PsychologyPersonalityService recoverySocial psychologyBusinessMarketingComputer scienceWorld Wide WebService qualityArtificial intelligenceDigital Communication and LanguageAI in Service InteractionsSentiment Analysis and Opinion Mining